WARRANTY

All warranty claims apply to original purchaser only. Proof of purchase is required for all claims. This warranty is for residential applications only. 

 

15 YEAR LIMITED - FRAME

 

          Patio Renaissance wrought/cast aluminum products are covered by this warranty for structural failures such as broken tubes or welds within 15 years of the original date of purchase.

 

                              Claims after the first year of purchase from the manufacturer will require to pay any and all shipping charges for replacements

 

5 YEAR LIMITED - WEAVES - FIRE PIT BASE STRUCTURE

 

         Patio Renaissance woven products are covered by this warranty for structural failures such as broken legs or welds within 5 years of the original date of purchase.

         Patio Renaissance Fire Pit Base Frames comes with 5 year structural warranty when properly maintained. Patio Renaissance will replace or repair any fire pit frame that has failed structurally during normal use and with regular maintenance.

                         

                              Claims after the first year of purchase from the manufacturer will require to pay any and all shipping charges for replacements

 

3 YEAR LIMITED - FINISH

 

          Patio Renaissance finishes on products are covered by this warranty for finish peels, cracks, or blisters.

          Patio Renaissance woven products are covered by this warranty for defects or failures of the woven material such as discoloration, fading or splitting of woven material within 3 years of the original date of purchase.

                              *From time to time there are minor variation in color and texture of finishes and weaves   

 

                              Claims after the first year of purchase from the manufacturer will require to pay any and all shipping charges for replacements

 

2 YEAR LIMITED - STONE TOPS - FIRE PIT BASE FINISH - FIRE PIT COMPONENT PARTS

 

          Patio Renaissance stone tops and GRC tops (discontinued) are covered by this warranty for defects or fails structurally during normal usage within 2 years of the original date of purchase.

          Patio Renaissance offers 2 year warranty against fading or peeling of the frame finish under normal wear and use. To retain the warranty, regular care and maintenance is required.

          Patio Renaissance offers 2 year warranty on all burner components under normal use and proper maintenance. Patio Renaissance, will at factory option, repair or replace any fire pit burner found to be defective during this warranty period.

               

                              Claims after the first year of purchase from the manufacturer will require to pay any and all shipping charges for replacements

 

1 LIMITED - CUSHIONS, SLINGS, and GLIDES

 

          Patio Renaissance cushions and slings are covered by this warranty for defects and failures such as discoloration, fading or broken seams within 1 year of the original date of purchase.

 

                              *From time to time there are minor variation in color and texture of fabrics    

 

                              Claims after the first year of purchase from the manufacturer will require to pay any and all shipping charges for replacements

 

 

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CONTRACT WARRANTY

All warranty claims apply to original purchaser only. Proof of purchase is required for all claims. This warranty is for residential applications only.

 

 

5 YEAR LIMITED - ALUMINUM FRAME, POWER COATED FRAME FINISHES

         

           5 year limited warranty on all aluminum frames against defects in material and workmanship from the original date of purchase. If your frame fails structurally during normal use, we will repair or replace the frame with the same product at no charge (factory's discretion).             If the product or frame finish has been discontinued, a similar item will be used for replacement. This includes labor during the first 12 months.

           5 year limited warranty on the powder coated frame finish on furniture and table bases from the date of original purchase - if the finish peels, cracks or blisters due to manufacturing defect. Damage caused by the use of pressure washers, abrasive cleaners, bleach or                     other harmful chemicals is not covered. Natural fading and wear and tear from normal usage is expected and is not covered in this warranty. Minor variations in color and texture of finishes is not covered under this warranty.

                 Note: Glide replacement is a necessary procedure in maintaining our furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. We recommend a quarterly inspection of the glides to ensure maximum longevity of                                  your frames and finish. Glides can be purchased from Patio Renaissance. Failure to maintain glides could jeopardize the warranty if there is damage to frame due to negligence.

 

            Regular cleaning of frames is imperative in maintaining the integrity of the frame finish, especially in high salt environments.

 

 

3 YEAR LIMITED - WICKER DISCOLORATION/BREAKAGE, VINYL STRAPS, TUBULAR/PERFORATED TABLE TOPS, TABLE BASE SKIRTS

 

           Resin wicker is warrantied for 3 year against discoloration and breakage.

           Factory warranties vinyl straps against breakage and rivet failure for 3 years.      

                         Damage resulting from sunblock, suntan lotions, bleach, solvents, strong chemicals, or the natural fading and normal wear and tear is not covered.

           Tubular and perforated table tops and table base skirts are warrantied for 3 years against manufacturing defects

 

 

2 YEAR LIMITED - WICKER ITEMS, PORCELAIN TABLE TOPS

 

            Wicker aluminum frames have a 2 year limited warranty against defects in material and workmanship.

            Porcelain tops are warrantied for 2 years.

 

 

1 YEAR LIMITED - RESIGN WOOD/COMPOSITE TABLE TOPS, SLINGS/PADDED SLINGS, CUSHIONS, UMBRELLAS, PILLOWS

 

            Resinwood and composite table tops are warrantied for 1 year against warping.

            Slings, Padded slings, cushions, umbrellas, and pillows are warrantied for 1 year from date of original purchase against manufacturing defects. This includes the fabric/sewing integrity and cushion/pad fill. Damage resulting from sunblock, suntan lotions, bleach, solvents,                  strong chemicals, or the natural fading and normal wear and tear is not covered. 

 

WHAT IS NOT COVERED BY THIS WARRANTY?

 

           This warranty does not cover failure of our products due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the products, acts of nature, owner modifications or stains caused by harsh chemicals or cleaners. 

           Burns and cuts in the material are also not covered by this warranty.

 

 

WHAT IS NOT COVERED BY COMMERICAL WARRANTY?

 

           This warranty does not cover failure of our products due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the products, acts of nature, owner modifications or stains caused by harsh chemicals or cleaners. 

           Burns and cuts in the material are also not covered by this warranty.

 

           - Breakage, chipping, scratching, of Aluminum, Fiberglass, Glass, Acrylic, and Composite table tops. Composite table tops are hand finished and no two tops are alike Difference sin color saturation and shade are expected.

           - Failures caused by fire, freight damage or acts of nature (such as, not limed to, freezing, high winds, or animal interference)

           - Damaged caused by sunblock suntan oil, bleach or any other abrasive cleaners or chemicals. See Care and Maintenance for appropriate cleaning.

           - Unreasonable or abusive usage, See Care and Maintenance on how to properly maintain furniture.

           - Scratched or chipped paint due to abuse (touch up paint is available)

           - Minor variations in color and texture of frame finishes

           - Normal wear and tear

           - Mildew or fading of fabric, frame finish or vinyl straps

           - Repairs made by any party other than authorized factory personnel. 

           - Furniture glides and end caps. Glide replacement is a necessary procedure in maintaining the furniture. Replacement glides are available for purchase

           - Moving components (ex. fiberglass spring plates, and glider arms)

           - Any shipping cost and labor regarding warranty claims after 1 year.

 

 

HOW TO OBTAIN SERVICE FOR WARRANTY CLAIMS?

 

            All warranty claims must be submitted through the retailer that originally sold the furniture. The original dated proof of purchase along with photos of the defect or failure must be presented along with all warranty claims. 

            Please submit all warranty claims to warranty@patiorenaissance.com.

 

 

RETURNS

 

            Written authorization is required on returns of all goods. Please submit all request for authorization to warranty@patiorenaissance.com. We reserve the right to refuse any return and/or charge a handling fee of 25% of the value of the returned product with an additional              charge for shipping when applicable. No cushion returns will be accepted unless there was an error in production.