Firepit Troubleshooting

Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your retailer or certified technician for service & repair.

Will Not Light or stay lit

1. Air in gas line.
   If new install, may take several attempts to purge air.

2. Debris in gas line.
   Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer, etc.)

3. Gas pressure improper.
   Confirm proper gas pressure found

black smoke

1. Disproportional Air / Propane Mixture

   If new install, may take several attempts to purge and correct air

2. Protective oil on steel burner ring

   If new install, may take several attempts to burn off residual oil

3. Dirty fuel

   Confirm the fuel purchased is from reputable dealer

4. Debris in gas line.
   Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer, etc.)

Smell Gas

***Immediately turn off the firepit and fuel source***

1. Secure all connection points

   Hoses and hardware may not be secure

   Black hose regulator to Fire Regulator

   Fire Regulator to Metal Hose

   Metal Hose to Burner Ring

2. Debris in Burner Ring
   Confirm Burner Ring is clear (insulation, dirt, plastic, etc.)

3. Fire Gems blocking

   Fire gems may be blocking openings on Burner Ring, please disperse gems to keep openings clear

4. Defective hardware

   Issue with hardware that requires new parts

   Please brush all connection points and hardware with soap and water mixture. Turn on the firepit and fuel source on low without lighting. The soap and water mixture will begin to bubble at points in which connection not secure or hole.

If all else fails, please request replacement from dealer in which the firepit was purchased for for a Firepit Kit.