WARRANTY policy

 
PDF Copy
 

All warranty claims apply to the original purchaser/dealerships only.

Proof of purchase is required for all claims.

Disclaimer:

Patio Renaissance will not be liable for any and all shipping charges for replacement orders made after the first year of purchase from the retailer.



HOW TO OBTAIN SERVICE FOR WARRANTY CLAIMS?

All warranty claims must be submitted through the retailer that originally sold the furniture. The original dated proof of purchase along with photos of the defect or failure must be presented along with all warranty claims. 

Warranty form

Please submit all warranty claims to warranty@patiorenaissance.com.

ALUMINUM AND WOVEN PRODUCTS

15/3 Year Limited – Frame/Finish:

Patio Renaissance wrought/cast aluminum products are covered by this warranty for structural failures such as broken tubes or welds within 15 years of the original date of purchase, and 3 years if the finish peels, cracks or blisters. From time to time there may be minor variations in color and texture of finishes.

5 Year Limited:

Patio Renaissance woven products are covered by this warranty for structural failures such as broken legs or welds within 5 years of the original date of purchase.

3 Year Limited:

Patio Renaissance woven products are covered by this warranty for defects or failures of woven material such as discoloration, fading or splitting of the woven material within 3 years of the original date of purchase.

2 Year Limited:

Patio Renaissance stone and GRC tops are covered by this warranty for defects or structural failure during normal usage within 2 years of the original date of purchase.

1 Year Limited:

Patio Renaissance cushions and slings are covered by this warranty for defects and failures such as discoloration, fading or broken seams within 1 year of the retailer’s original date of purchase.

Fire Pit PRODUCTS

Base:

The base frame comes with a five (5) year structural warranty when properly maintained. Patio Renaissance will replace or repair any fire pit frame that has failed structurally during normal use and with regular maintenance. 

Base Finish:

Patio Renaissance offers a two (2) year warranty against fading or peeling of the frame finish under normal wear and use. To retain the warranty, regular care and maintenance is required.

Cast Tops / Faux Wood / Faux Stone:

Patio Renaissance offers a two (2) year warranty on its aluminum fire pit top finishes. To retain its warranty, touch up any scratches or chips. Patio Renaissance will, at factory’s discretion, replace or repair any fire pit top found to be defective during the warranty period. Regular maintenance is required as set forth in the care instructions.

Natural Stone Tops:

Patio Renaissance offers a two (2) year warranty on all natural stone tops. This limited warranty covers workmanship and structural integrity of the top. No two tops will be exactly the same. To retain the warranty, store and cover your natural stone top when not in use. Regular care and maintenance is essential to keep your top in good service. You must regularly seal/clean the stone top to maintain the finish. Dulling of the finish is not covered by this warranty. Patio Renaissance will, at factory’s discretion, repair or replace any tabletop found to be defective during this warranty period.

Component Parts / Fire Pit Burners:

Patio Renaissance offers a two (2) year warranty on all burner components under normal use and proper maintenance. Patio Renaissance will, at factory’s discretion, repair or replace any fire pit burner found to be defective during this warranty period.

What is NOT covered

This warranty does not cover failure of our products due to misuse, abuse, neglect, failure to provide reasonable care and maintenance of the products, acts of nature, owner modifications or stains caused by harsh chemicals or cleaners. 

  • Burns and cuts in the material are also not covered by this warranty.

  • Breakage, chipping, scratching, of Aluminum, Fiberglass, Glass, Acrylic, and Composite table tops. Composite table tops are hand finished and no two tops are alike. Differences in color saturation and shade are expected.

  • Failures caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds, or animal interference)

  • Damaged caused by sunblock suntan oil, bleach or any other abrasive cleaners or chemicals.

  • Unreasonable or abusive usage, See Care and Maintenance on how to properly maintain furniture.

  • Scratched or chipped paint due to abuse (touch up paint is available)

  • Minor variations in color and texture of frame finishes

  • Normal wear and tear

  • Mildew or fading of fabric, frame finish or vinyl straps

  • Repairs made by any party other than authorized factory personnel. 

  • Furniture glides and end caps. Glide replacement is a necessary procedure in maintaining the furniture.

    • Replacement glides are available for purchase

  • Moving components (ex. fiberglass spring plates, and glider arms)

  • Any shipping cost and labor regarding warranty claims after 1 year.

  • Cushions:

    • Opened zipper to clean - opening the zipper will result in voiding/decreasing the warranty.

 Field Destroy Procedure:

When a dealer has a damaged product woven or aluminum frame and is looking to get full credit for the item these are the steps to take for the credit to be posted to the dealer’s account.

  1. The Patio Renaissance warranty claims are to be filed within 72 hours of the damaged or defective item has been identified and sent to Warranty Department at warranty@patiorenaissance.com

  2. All claims should have the claim form filled out complete and accompanied with photos of the damaged or defective item or items and a copy of the sales order when submitting the claim

  3. Once Patio Renaissance has received all needed documentation the claim will be reviewed and either approved or denied with an explanation within 72 hours of receipt of the claim.

  4. If the claim is approved dealer must spray paint aluminum frames and on woven wicker is to be cut rendering item unsellable, all photos are to be sent to Warranty Dept. confirming item is ready for field destroy in order for the claim to be credited to dealers’ account.

RETURNS

Written authorization is required on returns of all goods. Please submit all requests for return authorizations to warranty@patiorenaissance.com.

We reserve the right to refuse any return and/or charge a handling fee of 25% of the value of the returned product with an additional charge for shipping when applicable.

No cushion returns will be accepted unless there was an error in production.

Back